Sustainability
Redion, formerly Europ Assistance and Generali Employee Benefits, is at the forefront of driving systemic sustainability. Through strategic environmental, social, and governance (ESG) initiatives, the Group integrates cutting-edge practices that reduce environmental impact while advancing inclusion and fundamental human and labor rights.By leveraging data-driven insights and pioneering industry standards, the department not only ensures compliance but positions Redion as a leader in sustainable transformation.
Our Group ESG Manifesto
Sustainability starts with CARE
Redion is a global care platform combining assistance, travel insurance and employee benefits across more than 190 countries. Through a network of employees and partners worldwide, we help individuals and organizations navigate the moments that matter. Our mission is simple: helping people make the most of every moment.
Together with Caring, which is in Redion’s DNA, Collaborative, Agile, Reliable, and Experts are the Company’s founding values, embedded in “CARE.” These principles guide our actions, inspire our projects, and drive our commitment to excellence in everything we do.
Our commitment to sustainability grows naturally from our purpose. As a company dedicated to helping people making the most of every moment, we believe we have a responsibility to contribute to a more sustainable, inclusive and resilient future. We continue to strengthen our practices, learn from experience and align with leading international standards.
Meaningful change requires collective action. We work alongside partners, suppliers, service providers, customers and employees to develop solutions, share expertise and accelerate positive impact. Our people play a central role in this journey, turning sustainability into daily action across the company.
Three dimensions, one ambition
Environment, Social and Governance are the three pillars of our approach. We seek to reduce environmental impacts, foster an inclusive and supportive workplace, and uphold the highest standards of ethics, transparency and accountability.
- Environment
We focus on reducing environmental impacts across our operations and value chain. Working closely with partners and suppliers, we continuously improve our practices while helping customers adapt to the growing challenges associated with climate change. As we transform the way we work and deliver services, safety remains a constant priority. - Social
People are at the heart of our business. Guided by our values, we foster an inclusive workplace and leadership culture, while promoting equitable relationships with customers, partners and communities. Our commitments are supported by initiatives that strengthen inclusion, well-being, employee engagement and social responsibility across the company. - Governance
We are committed to high standards of ethics, transparency and accountability. Our governance framework supports responsible decision-making, effective risk management and compliance with international standards. We encourage employees to act, innovate and contribute within a culture built on trust and integrity.
Creating long-term value
We embed sustainability through four complementary roles: responsible insurer and assistance partner, responsible employer, responsible investor and engaged corporate citizen. Together, these commitments help create lasting value for people, businesses and communities.
Our ESG vision
Our ESG journey is a continuous process of improvement and collective action. While our priorities evolve with the needs of society and the expectations of stakeholders, our guiding principle remains unchanged: you live, we care.
Responsible insurer & assistance partner
Creating value for customers
We continuously adapt our insurance solutions and assistance services to ensure relevance, accessibility and fair value for customers, while integrating social and environmental considerations into product design and service delivery.
Working with trusted partners
We work closely with longstanding partner networks, setting clear quality, ethical and environmental expectations and embedding these standards into our sourcing, monitoring and daytoday collaboration.
Reducing environmental impact
We focus on concrete actions to reduce the environmental footprint of our activities, prioritizing the most material sources of emissions through a structured NetZero roadmap.
Company committed to the planet
Measure, Define a trajectory & Act
Our three‑phase approach, Measure, Define a Trajectory, Act, aligns with the GHG Protocol and covers Scopes 1, 2 and 3.
2030 near-term targets and focused actions
- Corporate activities: reach net‑zero carbon emissions
- Assistance activities: achieve a 10% reduction in carbon economic intensity versus 2022, through targeted and actionable levers
Value chain engagement
We mobilize our entire value chain, from suppliers to partners, through structured programs that align environmental impact reduction, service quality and sustainable value creation over the long term.
Responsible Citizen
Social engagement
For more than 60 years, our assistance activities demonstrate of the social engagement of the company and of our people. Care is in our brand, in our heart, in our day-to-day operations.
One global common social cause
Disability and Inclusion lie at the heart of our social impact. As our global common cause, they mobilize our people through programs like ThinkAbility, employee volunteering initiatives and trusted NGO partnerships.
Respect of ESG regulations
We pay great attention to compliance with the regulations relating to our activity. ESG regulations are strengthening, committing companies towards even greater sustainability, which we are targeting at Group and local level.
Responsible Employer
Promote Diversity, Equity & Inclusion
Diverse ecosystems to nurture different abilities, culture and backgrounds, equitable processes to ensure everyone can grow and develop and an inclusive and sustainable environment where everyone can thrive are the 3 key pillars of our DEI strategy.
Quality of life at work
We are a care business delivered by People and our employees are our greatest strength in providing relief to our customers. We believe that a fulfilling work experience goes beyond just the tasks at hand; it encompasses a positive and supportive work environment, opportunities for growth, and a healthy work-life balance.
Reskilling – Upskilling
We care about attracting, developing and valuing our employees through continuous learning and upskilling, ensuring they are equipped with key skills and mindset needed to flourish on their job, to drive future growth and to boost service excellence is pivotal to achieve our strategic ambitions.
Responsible Investor
Invest in sustainable projects
Leveraging on Generali Insurance Assets Management (GIAM) expertise, our investment portfolios are managed using a comprehensive framework :
- Exclusion of companies based on ethical principles,
- We assess green, social and SLB bonds and avoid greenwashing
- We pay a particular attention to decarbonization strategies
- We encourage investee companies to improve ESS practices through Voting activities, Dialogue and Engagement
Measure and monitor our ESG performance
GIAM explicitly and systematically includes ESG factors in investment analysis and decisions, to better manage risks and improve portfolio returns.
ESG performance is monitored on a quarterly basis.
We already set a target
Our target refers to green, social, sustainability and sustainability-linked bonds, issued by corporates or governments, that meet the ICMA (International Capital Market Association) principles
Our contribution to the UN Sustainable Development Goals
The United Nations Sustainable Development Goals (SDGs) provide a reference framework for our ESG strategy.
Through our four sustainable business roles, we contribute to eight SDGs by translating global objectives into concrete actions, from reducing the carbon footprint of our assistance services, to promoting Disability and Inclusion, responsible purchasing and ethical business practices.
To learn more about our ESG initiatives, or with questions or suggestions.