How CAMCA and Redion deliver premium concierge services
Since 2022, CAMCA, a leading insurance player within the Crédit Agricole Group, has collaborated with Redion to enrich the experience offered to its customers with premium concierge services. Together, they have developed high value offerings that provide tailored support, exclusive opportunities and memorable experiences that complement traditional insurance solutions.
Whether arranging access to sought-after events, travel experiences, gastronomy, lifestyle services or personalized assistance, customers benefit from a network of more than 130 premium partners and 25,000 service providers worldwide.
As Sophie Rault, Head of Card and Affinity Programs , CAMCA, explains: “The value of a partnership is measured not only by the results it delivers, but also by the quality of the relationship that makes those results possible. Over the years, we have built a strong and trusted partnership with Redion Concierge Services, founded on mutual respect, open communication, and a shared commitment to continuous improvement. We share the same dedication to service excellence and the same ambition to create sustainable value for our customers and stakeholders alike. In my view, our ability to engage in transparent dialogue, co-create tailored solutions, and navigate challenges together is one of the defining strengths of our partnership and a key contributor to its long-term success.”
How concierge services strengthen customer loyalty
Through this collaboration, CAMCA enhances customer engagement and loyalty while providing access to services and experiences that create value well beyond the insurance relationship.
In 2026, the partnership supported more than 240.000 customers, representing more than 110.000 requests, with a customer satisfaction rate of 8,7 out of 10, demonstrating how personalized concierge services can strengthen customer loyalty while enriching the overall customer experience.
Why trusted partners matter in concierge services
This approach relies on the combination of dedicated concierge expertise and a global ecosystem of trusted partners. As Emmanuel Legeron, CEO of Redion Concierge Services, notes: “Exceptional concierge services are built on trust, expertise and strong partnerships. Our role is not simply to answer requests, but to understand what matters most to each customer and connect them with experiences that create lasting value.”