Our impact starts well before anything goes wrong — by designing solutions, building strong partnerships, and anticipating needs. Combining insurance and assistance, we work hand in hand with service providers and employee benefits partners to deliver tailored support to individuals and businesses worldwide.
200+
employee benefits partners
12,000+
roadside assistance suppliers
4,500+
medical assistance suppliers
Since 1963, we’ve delivered 24/7 global medical assistance through a global network more than 4,500 suppliers. Our approach targets time to care within two hours, proactive case management and safe transfers worldwide.
Most patient repatriations take place on commercial flights, with medical escorts when required. Air ambulances are used to transport critical cases. Whenever possible, we deploy our own medical teams; otherwise, we work with trusted providers selected based on their clinical capabilities.
In 2025, we expanded shared medical repatriation flights, enabling patients with compatible needs to travel together. This collaborative approach maintains high standards of safety, comfort, and medical care while reducing environmental impact and improving efficiency.
To help Redion doctors make consistent medical decisions for similar medical conditions worldwide, ten of our medical directors worked together to develop clinical guidelines covering more than 50 pathologies, reviewed by 20 physicians across our medical platforms. These Redion-owned protocols standardize care, support repatriation decisions, reduce unnecessary examinations and admissions, and help patients return home safely sooner while maintaining high clinical standards.
"Over the past two years, we have brought together medical and operational experts from across the Group to build a more connected, collaborative and robust organization. As a team, we have helped transform not only how we deliver medical assistance, but also how we work together every day."
Dr Thomas Lescot, Head of Global Travel Assistance and Chief Medical Officer — Redion Group
200k
travel medical assistance cases opened in 2025
400+
in-house medical professionals
5,000+
medical repatriations with medical escort
In 2025–2026, updated IT infrastructure enhanced our ability to coordinate operations. Our new shared travel medical assistance operations platform, SCALA, connects 30 medical assistance centers worldwide based on common case stages and real-time visibility. A coordinator in Belgium supporting a patient in Thailand can now identify a French patient awaiting repatriation nearby.
We design and deliver travel insurance solutions that help protect travelers against unexpected events, such as trip cancellations, medical emergencies, travel disruption, and property damage.
Redion places customers at the center of every decision. Through a continuous cycle of listening, action and improvement, our teams turn feedback from customers, agents, social media and digital channels into measurable service enhancements. This ongoing dialogue also helps us co-create solutions that cater for evolving needs, combining global expertise with local insight.
In 2025, Redion further expanded its modular approach, enabling more tailored coverage, benefits, and pricing across customer segments and travel profiles. The Group achieved a Net Promoter Score (NPS) above 60, reflecting strong customer satisfaction and loyalty, while continuing to accelerate digital adoption. 80% of claims are now submitted digitally, with a target of 90% by the end of 2026. These results highlight our ability to deliver responsive and qualitative customer experience.
Redion continues to invest in digital solutions that make travel protection simpler, faster and more personalized. In early 2026, the Group launched a new travel portal, enabling customers worldwide to open cases digitally, track progress in real time and share documents securely. Combined with the expertise and empathy of our teams, AI-powered tools help deliver more responsive and effective support. An agile approach to innovation ensures services evolve to meet changing customer needs.
"Strong partnerships with global leaders across banking, payment services, travel, insurance, and hospitality continue to drive our growth and inspire us to raise the bar for customer experience and service excellence."
Katya Skorik, Head of Global Travel Insurance and Chief Commercial Officer — Redion Group
Redion helps people reach their destination quickly and reliably. Through our insurance and assistance expertise and close collaboration with local provider networks, Redion delivers fast support, transparency, and consistent customer experience across markets.
Access to fast mobility assistance helps drivers get back on the road quickly. Redion relies on local networks of more than 12,000 service providers and 35,000 towing vehicles across multiple markets.
In large markets, 70 to 80% of our mobility assistance professionals reach customers within 45 minutes. 40 to 50% of breakdowns are resolved on the spot (up to 90% for battery cases), avoiding unnecessary towing and reducing both disruption for drivers and additional carbon emissions.
By combining global standards with local expertise, Redion improves response times, service quality, and operational resilience to provide reliable mobility support.
Digital tools help make mobility assistance faster and more reliable. Redion’s 24/7 roadside platform gives customers immediate support, with accurate geolocation and real-time service status tracking.
In some key markets, up to 97% of cases are geo-tracked (above 80% in average). Customers receive timely updates and accurate arrival estimates, reducing uncertainty during breakdowns.
Real-time data also improves coordination with our service providers and speeds up interventions. Combined with the expertise of our assistance teams, these tools deliver more transparent, responsive and customer-focused roadside support.
"What makes Redion different is our ability to connect insurers, car manufacturers, leasing companies, and local provider networks within one global ecosystem. This close collaboration allows us to combine scale with local expertise, giving customers faster support, greater transparency, and a consistent service experience, wherever they are."
Cédric Pauly, Head of Mobility Business Line — Redion Group
Behind every mobility assistance outcome lies a series of decisions. Redion combines expertise, data, and partnerships to support better decision-making.
Every roadside assistance case starts with a decision. Redion asks targeted questions across 3 million cases each year to identify the most suitable provider, vehicle and intervention method before dispatch.
Making informed choice early increases repair-on-the-spot rates and avoids unnecessary towing. It helps customers get back on the road faster while improving operational efficiency and reducing environmental impact. By strengthening pre-dispatch analysis and decision tools, Redion delivers better customer outcomes, lower costs, and lower carbon mobility assistance.
The transition to electric vehicles (EV) requires new solutions across insurance and assistance. Redion helps insurers, vehicle manufacturers, leasing companies, and other partners adapt to evolving customer needs and emerging risks.
Dedicated EV insurance solutions extend beyond standard motor cover to include battery and home charging station liability. These capabilities help partners develop offers that better reflect the realities of electric mobility.
We continue to adapt our provider networks, assistance services, and digital capabilities to support this transition.
As Redion’s intermediary insurance business, Insurance Distribution Partnerships (IDP) uses digital tools and real-time data to strengthen risk assessment, claim management, pricing, and fleet performance.
Digital claim solutions, including photo uploads, instant repair booking and faster payouts, streamline claim handling. Telematics and connected data provide deeper insights into driving behavior, vehicle usage and risk exposure. These capabilities help us and our partners make more informed decisions, from assessing risk and preventing fraud to reducing Total Cost of Ownership.
As the world’s leading employee benefits network, Redion Employee Benefits delivers coordinated solutions across 133 countries. Through a single point of contact, we combine global reach, local expertise, and strong governance to provide consistency, quality, and reliability worldwide.
At Redion Employee Benefits, data, innovation and collaboration help clients make informed decisions. Our analytics capabilities, including the Medical Dashboard launched in 2025, transform data into actionable insights on healthcare trends, cost drivers and emerging risks. Combined with continuous dialogue with clients, intermediaries and partners, these insights support better plan design, cost management and employee wellbeing.
Redion Employee Benefits helps organizations meet their duty of care while providing equitable access to protection, health and wellbeing benefits across markets.
Through global coordination and local expertise, we help clients navigate complexity, strengthen employee support and build more resilient organizations.
"Employee benefits play a vital role in supporting people at every stage of life. Our mission is to help multinational organizations deliver meaningful protection and wellbeing solutions, wherever their employees are."
Wendy Liu, CEO Global Benefits & Partnerships — Redion Group
"What makes our network unique is the strength of the relationships we build. Together with our clients and partners, we combine expertise, trust and care to support employees around the world."
Ludovic Bayard, CEO, Employee Benefits — Redion Group
The Redion EB Medical Dashboard brings together claims, membership and ICD-10 data into a powerful analytics platform. It tracks KPIs, large claims and 5-year trends, while interactive filters and country benchmarks help identify cost drivers and emerging health risks. The result is faster decision-making, stronger collaboration and greater value for clients.
From emergency repairs to climate resilience and sustainable living solutions, our Home & Living services help customers adapt, recover, and thrive at home.
Our Home & Living teams help people manage everyday household problems through home assistance, prevention, repair, and support services. In partnership with country-specific networks of local professionals, we provide practical solutions ranging from emergency locksmith assistance and boiler repairs to water leak detection and electrical troubleshooting.
Our services also support sustainable living through solar panel and EV charger installation and maintenance. To address emerging environmental and digital risks, we help households prepare for storms and heatwaves, recover from climate-related damage, and respond to cybersecurity threats.
At Redion, we believe the most sustainable product is usually the one already in use. We prioritize repair to extend product lifecycles, reduce waste, and deliver a seamless customer experience. When replacement is necessary, we seek lower-impact alternatives.
| Repair-First approach | Replacement approach |
|---|---|
| Extend product life.Prioritize repair whenever possible. | Suitable for specific cases.Replace severely damaged or obsolete products. |
| Reduce environmental impact.Repair products to limit waste and resource use. | Lower-impact alternatives.Choose refurbished products when available. |
| Powered by Redion expertise.Integrated repair solutions designed by our Insurance Distribution Partnerships and Home & Living teams. | Part of a balanced strategy.Replacement complements repair. |
Together with healthcare professionals and business partners, Redion develops solutions that help customers prevent health challenges, protect essential devices, and remain active.
Back pain, diabetes, hypertension, obesity, sleep disorders, and mental health problems can have a lasting impact on quality of life and place significant pressure on healthcare systems.
In Germany, Redion’s health experts have developed programs in collaboration with leading healthcare professionals, combining medical expertise, coaching, and long-term support to help people better manage chronic conditions and adopt healthier habits. Initially designed for musculoskeletal disorders, these initiatives now address six major health challenges.
The experience gained through these collaborative programs, from care pathways and coaching methodologies to outcome measurement, provides a strong foundation for supporting partners in other markets looking to expand healthcare services. Participants report tangible benefits, from reduced pain to greater confidence, and wellbeing.
By empowering people to take control of their health, Redion contributes to bringing lasting positive change.
Our Insurance Distribution Partnerships (IDP) teams develop tailored protection solutions for products and devices that are essential in everyday life. By combining our insurance expertise with the specialist knowledge manufacturers and retailers, such as Amplifon in hearing care, we co-design solutions to meet the specific needs of customers and partners. For hearing aid users, this means protection against loss, theft, and damage, so they can communicate easily, remain independent, and participate in daily life.
"For many people, their hearing aid is much more than a medical device. It is a vital tool for communication, autonomy, and social integration. Protecting it helps preserve their quality of life."
Nicolò Cipollina, Global Customer Offering Director — Amplifon
Redion helps older adults live safely and independently at home for longer. Combining care, technology, and local partnerships, we reduce risks while enhancing quality of life.
Senior Care services for safer aging at home
Redion brings together assistance teams, caregivers, technology partners, and social organizations to enable older adults to keep living at home for longer, safely and independently. Wearable emergency devices, fall detection, and regular well-being calls provide support when needed.
Beyond helping in day-to-day activities, caregivers also provide companionship, transportation assistance, and guidance on home adaptations. This collaborative approach helps identify risks earlier, reduce unnecessary hospitalizations, and ease the burden on families.
Redion supports healthier aging, better quality of life, and long-term care pathways for seniors across the communities it serves
60,000
teleassistance beneficiaries
2,500+
professional caregivers
Through a network of more than 130 partners and over 25,000 service providers worldwide, Redion helps banks and financial institutions offer their customers exclusive access to tailored services and unique experiences.
Redion’s concierge services help banks, insurers and financial institutions enhance customer loyalty through personalized assistance and exclusive access to tailored lifestyle services. Supported by a global network of reputed providers, Redion connects customers with sought-after events, travel experiences, lifestyle services, and bespoke solutions. Each partner is selected based on quality, reliability and specialist expertise to ensure a consistently high standard of service.
By combining human expertise with an ecosystem of trusted providers, Redion helps organizations differentiate their value proposition and create lasting value for customers.
Our teams are organized into specialist hubs across hospitality, ticketing & events, gastronomy, and lifestyle. Passionate about their field of expertise, they identify new trends, experiences, and partners. Partnership and operations teams work hand in hand, from sourcing and negotiating exclusive offers to managing quality and fulfilling customer requests. Through a combination of expertise, curiosity and excellence, they tailor our solutions to specific needs.
Building on guidelines introduced in 2024, Redion continues to integrate ESG criteria into sourcing and supplier management, advancing procurement maturity and supporting more resilient value chains.
We work with providers based on a four-tier strategy tailored to their profile and ESG risk level:
Through collaboration between Sustainability, Procurement, Legal, Compliance, and local teams, we have launched a Sustainable Purchasing Charter, establishing a common framework for responsible sourcing across the Group. To actively promote these commitments, from 2026, all supplier contracts contain a new ESG clause. This embeds ESG criteria into supplier relationships, strengthening responsible supply chain management, ethics, human rights, and environmental performance.
"Integrating ESG criteria into our sourcing processes was a natural step forward as our procurement strategy becomes more mature. It strengthens supplier evaluation, informs decision-making, and embeds sustainability considerations alongside quality, cost, and risk.'
Frank Faisst, Head of Procurement — Redion Group
Our teams have deployed multiple initiatives to help strengthen ESG engagement across our value chain, including:
Improve customer outcomes by integrating sustainability, accessibility and innovation across assistance, insurance and employee protection solutions.
Our solutions need to respond to evolving customer expectations while remaining simple, inclusive and effective. Embedding sustainability, accessibility and innovation helps improve service quality and customer outcomes while strengthening the relevance of our solutions over time.
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