At Redion, sustainability is about turning our purpose into action. Our 2025–2026 Impact Report shows how we are working with our employees, partners, clients and suppliers to make our activities more responsible and our services more inclusive, while addressing the environmental and social challenges that shape our business.
ESG Manifesto
Redion is a global care platform combining assistance, travel insurance and employee benefits across more than 190 countries. Through a network of employees and partners worldwide, we help individuals and organizations navigate the moments that matter. Our mission is simple: helping people make the most of every moment.
Together with Caring, which is in Redion’s DNA, Collaborative, Agile, Reliable, and Experts are the Company’s founding values, embedded in “CARE.”
These principles guide our actions, inspire our projects, and drive our commitment to excellence in everything we do.
Our commitment to sustainability grows naturally from our purpose. As a company dedicated to helping people making the most of every moment, we believe we have a responsibility to contribute to a more sustainable, inclusive and resilient future. We continue to strengthen our practices, learn from experience and align with leading international standards.
Meaningful change requires collective action. We work alongside partners, suppliers, service providers, customers and employees to develop solutions, share expertise and accelerate positive impact. Our people play a central role in this journey, turning sustainability into daily action across the company.
Environment, Social and Governance are the three pillars of our approach. We seek to reduce environmental impacts, foster an inclusive and supportive workplace, and uphold the highest standards of ethics, transparency and accountability.
We focus on reducing environmental impacts across our operations and value chain. Working closely with partners and suppliers, we continuously improve our practices while helping customers adapt to the growing challenges associated with climate change.
As we transform the way we work and deliver services, safety remains a constant priority.
People are at the heart of our business. Guided by our values, we foster an inclusive workplace and leadership culture, while promoting equitable relationships with customers, partners and communities.
Our commitments are supported by initiatives that strengthen inclusion, well-being, employee engagement and social responsibility across the company.
We embed sustainability through four complementary roles: responsible insurer and assistance partner, responsible employer, responsible investor and engaged corporate citizen. Together, these commitments help create lasting value for people, businesses and communities.
Our ESG journey is a continuous process of improvement and collective action. While our priorities evolve with the needs of society and the expectations of stakeholders, our guiding principle remains unchanged: you live, we care.
"When we share knowledge, break downsilos and co-create across markets,I see what we are: one brand, one team, onevoice - creating greater value for our customers,partners and employees around the world."
Antoine Parisi, Chief Executive Officer – Redion Group
"A strong brand is built on trust. That trust is strengthened by actions that consistently support the commitments we communicate."
Paula Casa Nova, Chief Communication, Brand and Sustainability Officer – Redion Group
Improve customer outcomes by integrating sustainability, accessibility and innovation across assistance, insurance and employee protection solutions.
Accelerate the transition to a low-carbon model across operations and the value chain by engaging partners and suppliers.
Strengthen leadership, inclusion, employee well-being and future-ready capabilities across the Group.
Strengthen social impact governance and advance disability inclusion and community engagement.
This report contains a combination of original photographs, images sourced from royalty-free image libraries (including Pexels, Unsplash and Pixabay), and visuals generated or enhanced using artificial intelligence (AI) tools. All AI-generated or AI-enhanced content was subject to human supervision and editorial review.
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