Employee assistance programme

Telus Health—formerly LifeWorks—is a global wellbeing platform built to support people wherever they are.
With round‑the‑clock, multichannel access to mental health counsellors in more than 180 countries, it helps employees get the care they need, in the moment they need it.

Service summary

Comprehensive wellbeing support

across mental, social, physical, and financial needs—delivered through educational resources, professional counsellors, and easy‑to‑use digital tools.

Flexible counselling options

including remote, in-person, and on‑site sessions.

24/7 remote access via toll‑free phone

video, or chat, giving employees immediate support when something comes up.

Self‑guided digital programs

to help people build healthier habits at their own pace.

Manager support and critical incident assistance

to help leaders respond with care and confidence.

200+ languages available

with localisation and native counsellors for culturally sensitive support.

Digital platform accessible in 47 languages

making it easy for global teams to engage.

When people feel supported, they’re more likely to reach out when it matters.
That’s exactly what happened at Fujitsu. By putting care within easy reach—through simple access, trusted counsellors, and a culture that encourages asking for help—their teams engaged at a rate far above the industry norm. It’s a clear reminder that when wellbeing feels human, personal, and always on, people use it.

Explore how Redion EB’s client Fujitsu achieved 14% utilisation of their EAP, against an industry average of just 4.5%, and see what made the difference.

Our wellbeing team is ready to support you with answers and tailored service proposals. Complete the contact form and you’ll receive a response from one of our expert.