Redion, a Generali company, is a world leader in assistance, travel insurance and employee benefits. The name, revealed in 2026, reflects the full maturity of the global Care platform that has been operating under Generali Care, bringing together Europ Assistance and Generali Employee Benefits (GEB).
Operating in more than 190 countries, with over 12,000 employees and €5.8 billion in annual business volume, Redion delivers services spanning travel insurance, medical assistance, employee protection, health, mobility, personal lines solutions, as well as global B2B2C and embedded insurance programmes. Within its employee benefits offering, Redion builds on a global network of 224 active partners to provide multinational clients with protection, health, pension and wellbeing solutions across markets, combining global scale, local expertise and deep technical capabilities.
Helping people make the most of every moment.
Shared by our 12,000 employees, our vision is to be the world’s premier care partner by delivering excellence through quality, expertise and innovation.
Redion’s approach is built on two complementary strengths, enhanced by digital and AI:
12,000
employees
190+
countries on coverage
1st
assistance partner in history
#1
in employee benefits
Leader
in assistance, insurance & employee protection
40M
calls received every year
1
intervention every 3 seconds
We provide meaningful careers, opportunities to grow, an inclusive work environment, and the chance to make a difference every day together.
We help enhance customer experience, build customer loyalty and drive growth through innovative assistance, insurance, and service solutions.
We help manage unexpected events by providing support, care, and peace of mind.
We leverage local expertise to serve global clients through the world’s leading employee benefits network.
We work with our suppliers to improve service quality, drive operational excellence, and create shared value.
We help people with disabilities unlock their potential while challenging perceptions and breaking down barriers around disability.
We help people and businesses anticipate and adapt to climate and demographic change, and workforce transformation.
ESG is embedded in the way Redion is managed and operated. Since 2022, sustainability has evolved from individual initiatives into a structured Group-wide framework aligned with the Group’s sustainability strategy.
The Group Management Committee oversees sustainability at the highest level. A dedicated ESG function coordinates the roadmap, supports implementation, and monitors progress across the Group.
A Global ESG Steering Committee brings together regional sustainability leaders. The committee aligns priorities, integrates material ESG topics into business decisions, and reviews performance through KPIs and regular monitoring.
In each region, sustainability leads work closely with business teams and corporate functions. They transform Group commitments into local action, coordinate sustainability programs, support governance, monitor progress, and help manage sustainability risks and opportunities.
Management remuneration also reflects ESG priorities. Variable compensation criteria, including employee engagement and skill development, help align leadership incentives with the Group’s sustainability objectives.
Our ESG approach is built around four complementary roles:
ESG strategy validation & accountability
ESG
implementation, coordination
and action plan monitoring
Integration of ESG into business practices, engagement of stakeholders
"ESG challenges rarely have simple answers. Dialogue with colleagues, partners and suppliers helps us consider different perspectives, strengthen our approach and turn ambition into meaningful action."
Florence Jean, Head of ESG – Redion Group
Creating sustainable impact depends on how we lead, collaborate and empower others.
Through our 2025 We Impact program, Redion identified five leadership roles that support responsible decision-making and long-term value creation. As ambassadors of these roles, five Group Management Committee members share their perspectives and practical advice.
Innovative Driver
“Innovation is about having the courage to try new approaches, learn from them, and turn those lessons into results.”
Advice“Choose an assumption to challenge with your team. Ask ‘why?’ five times and test one improvement within a month.”
Franck BenchetritChief Operating Officer – Redion Group
Engaging Manager
“Great teams grow when people can be authentic, rely on one another, and receive the support they need to contribute at their best.”
Advice“Create regular opportunities for dialogue, recognition, and coaching so every team member feels valued and empowered to succeed.”
Nicolas SinzCEO France, Concierge and Senior Care – Redion Group
Proactive Business & Client Advocate
“Curiosity and listening help us understand different perspectives, anticipate changing needs, and make better decisions for the people we serve.”
Advice“Schedule one conversation each month with a customer, partner or stakeholder outside your area of expertise. Listen more than you speak.”
Fabio CarsenzuolaCEO Mediterranean Europe, Brazil and Health – Redion Group
Collaborative Achiever
“Collaboration works when people share a clear goal, understand their roles, and take responsibility for delivering together.”
Advice“In your next cross-functional project, align teams on a shared objective before discussing tasks and deliverables.”
Virginie BabinetCEO Travel Insurance & Assistance – Redion Group
Strategic Thinker
“Strategy creates value when people understand where we are going, why it matters and how their actions contribute to our shared direction.”
Advice“Set aside a few minutes each week to reflect on change and discuss its implications with your team.”
Pascal BaumgartenCEO Northern & Eastern Europe, Middle-East & India, Mobility & Home – Redion Group
As part of Generali Group, Redion contributes to the Group Double Materiality Assessment. The Generali DMA, conducted in 2024 for the first time in line with the European Union’s Corporate Sustainability Reporting Directive (CSRD), informed the Group’s Lifetime Partner 27: Driving Excellence strategy, highlighting three sustainability priorities:
As a provider of assistance, insurance, and employee benefits services, Redion contributes directly to these priorities through its business activities and stakeholder relationships.
Furthermore, due to its unique business, Redion considers also business conduct as a priority. Given that trust lies at the heart of our activities, strong governance and ethical business practices are essential to maintain stakeholder confidence, meet regulatory expectations, and support sustainable growth.
A DMA helps identify the sustainability topics that matter most to a business. It considers the impacts a company has on both people and the environment, and the risks and opportunities environmental, social, and governance (ESG) issues may create for the organization. The DMA supports the integration of sustainability into business decision-making by aligning ESG priorities with strategy, risk management, and long-term value creation.
"Creating long-term value starts with understanding the major transformations shaping our society and our industry. Climate and demographic change, workforce transformation, and responsible business conduct influence how we serve our customers, support our partners, and empower our people to adapt, grow, and succeed."
Olivier Carn, Chief Strategy and Corporate Development Officer — Redion Group
| ESG priority | Value chain segment | Why is it material for us? | Link with the Group 2025–27 strategy | |||||
|---|---|---|---|---|---|---|---|---|
| Climate change mitigation | Insurance & Assistance | Travel & Mobility 89% of our carbon footprint originates from assistance-related purchased services, making towing, car rental, air transport services our most significant climate impact area. Key challenges include reducing emissions and collectively addressing the transition costs and operational transformations required across our assistance ecosystem. |
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| Climate change adaptation | Insurance & Assistance | Health & Senior Care The people we support across our Health and Senior Care business lines are particularly vulnerable to climate-related risks, including heatwaves and extreme heat. As these events become more frequent and intense, ensuring continuity of care and assistance for vulnerable populations is an increasing challenge. |
Home Assistance Households are increasingly exposed to climate-related events, such as floods, storms and wildfires, as well as emerging cyber risks affecting connected equipment and devices. These risks are expected to increase demand for prevention, emergency assistance and recovery services. |
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| Demographic changes | Insurance & Assistance | Insurance protection gaps Personal assistance services and employee benefits coverage help address growing needs related to health, ageing and dependency, particularly among vulnerable or underserved populations. |
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| Workforce transformation | Own operations | Employee well-being Promoting well-being and inclusion in the workplace helps create a positive environment for employees. Healthy working conditions, work-life balance, inclusion, a sense of belonging, and opportunities for development are key priorities for Redion. |
Talent development Investing in employee development and well-being helps strengthen talent attraction and retention, foster a greater sense of belonging and, ultimately, support the company’s performance. |
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| Business conduct | Own operations | Corporate culture A leadership culture empowers everyone to take ownership and fosters ethical and responsible behaviours across the organisation and its value chain. |
Corruption and bribery Preventing corruption helps strengthen compliance, protect the company’s reputation, and improve risk management and operational efficiency. |
Protection of whistle-blowers Strong whistleblower protection policies enhance organisational transparency and integrity, while providing a safe and confidential environment for speaking up. |
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Improve customer outcomes by integrating sustainability, accessibility and innovation across assistance, insurance and employee protection solutions.
Accelerate the transition to a low-carbon model across operations and the value chain by engaging partners and suppliers.
Strengthen leadership, inclusion, employee well-being and future-ready capabilities across the Group.
Strengthen social impact governance and advance disability inclusion and community engagement.
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