How is AI reshaping the travel experience?

Artificial intelligence is increasingly reshaping how people plan and experience travel. In 2026, the Redion Holiday Barometer confirms that more travelers are using AI tools to organise and book their trips. Yet this acceleration is far from uniform. Instead, AI adoption is unfolding at very different speeds across regions, age groups and income levels, pointing to a fragmented future for travel experiences.

What emerges is a two-speed AI landscape. In India, the Middle East and North Asia, AI is rapidly becoming part of the mainstream travel journey. By contrast, Europe, North America and Oceania remain markedly more cautious, with adoption rising only gradually and clear reservations persisting.

AI is becoming a mainstream planning tool, unevenly

Since 2025, the use of AI tools for planning and booking holidays has increased in every region. Growth is strongest where adoption was already higher, reinforcing the lead taken by India, the Middle East and North Asia.

In several countries, AI has already reached majority usage for travel planning or booking, including India (69%), the UAE (60%), Malaysia (54%) and Saudi Arabia (54%). Japan stands out as a notable exception in North Asia, with adoption remaining lower at 21%, illustrating that cultural factors play a role even within high-adoption regions.

Elsewhere, adoption remains significantly lower. Europe, North America and Oceania were already lagging and have not closed the gap. Usage is lowest in France, the UK and Canada, all at 19%, confirming a persistent reluctance in these markets.

Past use of artificial intelligence for holiday planning or booking (%)

Share of travelers who have already used artificial intelligence to plan or book a holiday, by region. The EU row is an aggregate of Western, Southern and Eastern Europe.
Region Breakdown Yes
EU
2476
24
West EU
2377
23
South EU
2674
26
East EU
2377
23
North Asia
4060
40
India
6931
69
Oceania
2377
23
Middle East
5743
57
North America
2476
24
South America
2872
28

Clear demographic divides accompany these regional differences. Across all regions, under-35s are consistently more likely to use AI for travel than older travelers. In Europe, usage among under-35s is more than twice that of over-55s (42% vs 11%), with similarly wide gaps in North America (40% vs 10%) and Oceania (39% vs 11%). Income also plays a role: with the exception of North America, AI usage is higher among high-income travelers, particularly in high-adoption regions such as the Middle East.

Key Insight

AI is becoming a mainstream travel planning tool in several regions.

Why it matters

Growing adoption is transforming traveler expectations and decisionmaking processes.

What holds travelers back: trust, control and the human touch

While awareness of AI is growing, several factors continue to slow adoption. The desire for human interaction remains the single most important consideration in most regions, reflecting a preference for reassurance and personal control in travel decision-making.

Considerations about accuracy and reliability represent a more structural factor. These are particularly prominent in Oceania and North America, where limited trust in AI-generated information is one of the main reasons for non-use. Countries such as New Zealand, Australia, the US, Poland, the UK and Canada stand out in this regard.

Age again plays a role. In Europe and North Asia, younger travelers who have never used AI for planning their trips are more likely than older ones to express trust-related considerations, reflecting higher exposure to AI coupled with more critical evaluation. This underscores that familiarity does not automatically translate into confidence.

Reasons for not using AI to prepare a trip or during holidays (%)

Reasons given for not using artificial intelligence to prepare a trip or during holidays, by region, with two subtotals. The EU column is an aggregate of Western, Southern and Eastern Europe.
Reason EU West EU South EU East EU North Asia India Oceania Middle East North America South America
I prefer interacting with humans rather than automated systems 36353541274036313534
I don’t use AI tools at all, it wouldn’t naturally occur to me to use them 29322820292438263626
I lack trust in the accuracy and reliability of the information provided by AI tools 26262528251936193219
I am concerned about privacy and how my data might be used 18191715222826242618
I fear that using AI might lead to bad deals or non-optimal offers 1515161515191719149
I generally feel uncomfortable using AI technology 1416111111132115219
I find AI tools too complex to understand and use 666613878611
Other 1010910641041210
Subtotal, practical and cognitive barriers 68696764666971677168
Subtotal, trust or ethical concerns 43434345475051494736

Key Insight

A preference for human interaction, consumers’ non-use of the technology, and trust issues represent the largest barriers to AI adoption in travel.

What this means

Human interaction continues to play a critical role in customer experience.

How AI is used across the travel journey

Among those who do use AI, adoption is not limited to a single step of the journey. On the contrary, users tend to deploy AI across multiple stages of travel planning, suggesting that once trust is established, AI becomes a versatile tool.

In Europe, North America, Oceania and South America, the most common uses are itinerary planning, destination choice and identifying activities and attractions, although a substantial share also use AI for accommodation and transport planning. Usage varies widely by country: within Europe, accommodation planning via AI ranges from 60% in Switzerland to over 80% in Austria, Italy and the UK.

In high-adoption regions, usage is broader and deeper. In India and the Middle East, destination choice is the most common application, while in North Asia, itinerary planning dominates.

NEW

Trip planning, AI tools uses, yes at least once (%)

Share of AI users who have used AI at least once for each stage of trip planning, by region. The EU column is an aggregate of Western, Southern and Eastern Europe.
Use EU West EU South EU East EU North Asia India Oceania Middle East North America South America
Planning your itineraryFinding suggestions for routes, places to visit or things to do 89889191959391919192
Activities and attractionsDiscovering experiences and attractions at your destination 88888986919590929290
Choosing a destinationGetting ideas or information on security, weather, vaccinations, currency exchange, or recommendations for where to go 87868985909884968791
AccommodationSearching for options, reviews or opinions on where to stay 74717976819273917886
TransportationComparing flights, car rentals or other transport options for your trip 73717774849175927982

AI use continues once travel has begun. During trips, AI is most often used to discover activities and update itineraries, with regional differences reflecting travel patterns and expectations. However, assistance-related uses remain comparatively low in Europe, North America and Oceania, indicating a continued reliance on human support at critical moments.

NEW

On-trip management, AI tools uses, yes at least once (%)

Share of AI users who have used AI at least once during their trip for each purpose, by region. The EU column is an aggregate of Western, Southern and Eastern Europe.
Use EU West EU South EU East EU North Asia India Oceania Middle East North America South America
Activities and attractionsDiscovering things to do on-site 84828586878984888686
Updating your itineraryAdjusting plans or finding new places to visit 79788377879573927985
TransportationFinding local transport options or comparing them 73687977838872897582
CommunicationTranslating information or helping communicate in another language 73717677789263916983
AccommodationLooking up reviews or alternative lodging 68667169789069867681
AssistanceGetting help or guidance in case of issues during the trip 66647265769263937083

Key Insight

AI is increasingly used across the entire travel planning journey, and usage increasingly continues during trips, not only before departure.

Key takeaway

Users move beyond inspiration and rely on AI for practical travel decisions. Travelers increasingly expect real-time digital support.

Delegating to AI: openness with clear guardrails

As AI becomes more embedded, some travelers are open to relying on it more extensively, but full delegation remains limited. A meaningful share of travelers in India (29%) and the Middle East (25%) would be comfortable relying entirely on AI to book trips. Elsewhere, enthusiasm remains very low, particularly in Europe, North America and Oceania, where fewer than one in ten express comfort with full delegation.

However, conditional adoption is more widespread. Many travelers say they would consider delegating planning or booking tasks provided they retain the ability to review and approve decisions. Younger and higher-income travelers are consistently more open to this model, especially in slower-adopting regions.

These patterns point to a multi-lane adoption model, where different segments embrace AI to different degrees, even within the same market.

Consideration of relying exclusively on AI tools to plan a trip (%)

Willingness to rely exclusively on AI tools to plan a trip, by region, with the combined share answering yes definitely or yes probably. The EU row is an aggregate of Western, Southern and Eastern Europe.
Region Yes, definitely or probably
EU
3337237
30
West EU
3935206
26
South EU
2239309
39
East EU
3639196
25
North Asia
18313813
51
India
9124138
79
Oceania
3934207
27
Middle East
12183931
70
North America
3831229
31
South America
24303412
46

Key Insight

Many travelers are open to AI assistance but not full automation.

Key tension

Convenience is attractive, but personal control remains essential.

The limits of agentic AI, for now

The next phase of AI in travel involves so-called agentic use cases, where AI autonomously selects destinations, books travel and organises experiences. Yet the Barometer suggests that widespread adoption of such models remains constrained.

Across regions, the main considerations are remarkably consistent: a desire for personal agency, enjoyment of planning and limited trust in fully automated decision-making. These factors are particularly strong in slower-adopting regions, where travelers remain reluctant to hand over control of high-stakes travel choices.

Barriers to delegating trip booking to AI (%)

Barriers to delegating trip booking to artificial intelligence, by region, with two subtotals. The EU column is an aggregate of Western, Southern and Eastern Europe.
Barrier EU West EU South EU East EU North Asia India Oceania Middle East North America South America
I prefer to make travel decisions myself 48524244393453335032
I enjoy planning my own trips 40443535303247294027
I don’t trust AI with payment or personal data 33353133313347294323
I worry about mistakes or incorrect bookings 32343030372843224026
I want to compare options personally 32323130282339223424
I’m concerned about privacy and data security 23262118272235203620
I’m not familiar enough with AI tools 20192118281925172622
I need human assistance for complex trips 15141614152817191816
Other 2212135142
Subtotal, prefer deciding themselves or with human assistance 77807473687078677866
Subtotal, trust and risk concerns 64656562706775607262

Key Insight

The future of travel AI will be hybrid rather than fully autonomous.

Why it matters

Human support remains a critical component of travel experiences.

Outcome: a fragmented future for travel experiences

AI is set to transform travel, but not along a single, global trajectory. Instead, the 2026 Holiday Barometer points to a future defined by divergence rather than convergence. In some regions, AI will increasingly represent autonomy, speed and efficiency. In others, its role will expand more slowly, shaped by the enduring importance of human reassurance and trust.

As a result, the travel landscape of tomorrow is likely to be characterised by coexisting models, digital-first in some markets, hybrid or human-centered in others, reshaping not only how travel is planned, but what travelers expect from the experience itself.

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