Legal information
Insurance company
Europ Assistance Belgium, Belgian branch of Europ Assistance SA, an insurance company governed by French law, with its registered office at 89 rue Taitbout, 75009 Paris, France
(Trade and Companies Register Nanterre no. 451 366 405).
Address of the Belgian branch:
- Cantersteen 47
1000 Brussels, Belgium - Company number: VAT BE 0738.431.009 – Brussels Trade Register
Tel: +32 (2) 533 75 75
Fax : +32 (2) 533 77 88
E-mail: admin@europ-assistance.be
Website: www.europ-assistance.be
Approved under code 0888 for the branches :
Accident
- 9 – Damage to property
- 13 – General liability
- 16 – Various financial losses
- 18 – Assistance
Under the supervision of the National Bank of Belgium
Boulevard de Berlaimont 14, 1000 Brussels.
1. Definitions and general terms of use
The terms “Website” and “Site” refer to this web site as published by Europ Assistance Holding S.A.S, with registered office at 89 rue Taitbout, 75009 Paris, France (hereinafter referred to as “Europ Assistance”) in addition to all the information and material included in the Website. Some Website sections or pages set out additional general terms and conditions, which complete these General Terms of Use. In the event of any conflict, the additional general terms and conditions shall prevail over the General Terms of Use as far as these sections or pages are concerned. This Site also includes links to other third party websites. Links to this Site may also be included in third party websites. Europ Assistance shall not be liable in any way whatsoever for the information or material found on a website linked to this Site. By creating a link to a third party website or by allowing a third party to include a link to this Website, Europ Assistance does not approve or recommend any product or service offered on the third party’s website. Europ Assistance expresses no implicit or explicit appreciation as to the accuracy and/or quality of the information which may be found, directly or indirectly, on any third party website or as far as the reliability or worthiness of this third party. The content of this Website is subject to amendments. Some of the products and services are not available in all geographical areas. Subscription to a product or service may be subject to the approval of Europ Assistance or its subsidiary or related entity concerned.
The persons who access, visit or use this Website must ensure that the law of their own country authorizes them to access the information or must refrain from accessing, visiting and/or using the Website.
2. Website content and material
Offers are only made and may only be taken into consideration if they are legal and authorized under the applicable law. Furthermore, service offers are restricted to the countries or jurisdictions which are explicitly mentioned on the Website and may not be taken into consideration by persons visiting, accessing or using the Website from another country or jurisdiction.
The information and material contained in this Website are not intended to provide advice or recommendations. Europ Assistance makes appropriate effort to verify and update the information and material on this Website on a regular basis and assess the credibility and trustworthiness of their sources. As a result, the information and material displayed in this Website is subject to modification.
Notwithstanding the foregoing, Europ Assistance cannot guarantee in any way whatsoever that the information and material included or referred to in this Website is accurate, relevant, complete, up-to-date or appropriate and does not provide any guarantees with regard to the credibility or trustworthiness of its sources.
5. Confidentiality - Privacy
The information and material contained in this Website are protected by intellectual property rights, held by Europ Assistance or used with the authorization of the right holders. All intellectual and industrial property rights of any nature, including in particular exploitation rights, reproduction and extraction rights on any medium, of all or part of the data, files and all elements appearing in the web pages of this site, as well as representation rights and reproduction rights on any medium, of all or part of the site itself, modification, adaptation or translation rights, are reserved exclusively to Europ Assistance and its possible third parties licensors. This information and material may be consulted and printed solely for your strictly personal use, in compliance with the intellectual property rights of Europ Assistance and its partners and provided that you do not delete any copyright or other legal notice which they contain. It is strictly forbidden to reproduce, copy, download, distribute or transmit in any way the content available on the website, or to use it commercially or publicly. You agree not to transmit, reproduce or sell this information and material in any form or manner whatsoever without the explicit, written and prior approval of Europ Assistance. It is also strictly forbidden to create a deep link to this Site without the express and written authorization of Europ Assistance. Apart from the exceptions providedat article L. 122- 5. 2° and 3°a of the French Intellectual Property Code (concerning “copies or reproductions strictly reserved for the private use of the person copying and not intended for collective use” and “analyses and short quotations to provide an example and illustration .on condition that the name of the author and the source are clearly stated”), any complete or partial representation or reproduction made without the consent of the author or its rightful owners or legal successors is illegal (art. L. 122-4 of French Intellectual Property Code) and therefore strictly prohibited. Such representation or reproduction, by any technique or process whatsoever would constitute an infringement punishable under articles L. 335-2 et seq. of the intellectual property code.
4. Registered trademarks
Unless otherwise stated, all brands (whether registered or not) and logos used on this website belong to Europ Assistance or its partners. Any total or partial reproduction of these brands or logos made from the elements of the site without the express permission of Europ Assistance is prohibited, under Articles L.713-2 and following of the Intellectual Property Code.
5. Confidentialité - Confidentialité
Europ Assistance acts as the data controller for all personal data collected through this website. As a visitor or user of the site, you are informed that Europ Assistance processes your personal data for the following purposes: management of Europ Assistance’s activities, management of contractual relationships, prevention of irregularities and fraud, creation of statistics and tests or direct marketing for the products and services promoted by Europ Assistance.
The legal bases used by Europ Assistance for implementing data processing are as follows: compliance with a legal obligation or a legitimate interest pursued by Europ Assistance in order to manage its business and website, as well as to promote its products and services.
Europ Assistance only shares the information obtained through its website with its affiliates and service providers in connection with the management of its activities and its website.
In some cases and for the management of its activities with its affiliates, EUROP ASSISTANCE may transfer your personal information to third parties located outside the European Economic Area, which may not have an adequate level of protection as defined by the General Data Protection Regulation (2016/679).
Europ Assistance has established contractual measures based on the model clauses of the European Commission with recipients located outside the European Economic Area to ensure that all personal data transferred enjoy an adequate level of data protection within the meaning of the General Data Protection Regulation (2016/679) and that appropriate technical and organizational security measures are in place to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against any other form of unlawful processing.
Personal data will not be kept longer than strictly necessary to comply with applicable retention obligations or to meet regulatory requirements.
You have the right to exercise your rights: right of access, right to rectification, right to erasure (or “right to be forgotten”), right to restriction of processing, right to object to processing, and right to data portability, as well as the right to lodge a complaint with a supervisory authority.
To exercise such rights, or to notify a personal data breach you shall contact the Data Protection Officer at the following email address: eabelgiumdpo@europ-assistance.be
6. Databases
In accordance with applicable regulations and in particular with law n° 98-536 of July 1, 1998, transposing directive 96/9 EC of March 11, 1996, Europ Assistance is the producer and owner of all or part of the databases making up this website.
By accessing this website, you acknowledge that the information contained in the databases and their organization are legally protected, and that you are prohibited from extracting, reusing, making publicly accessible, storing, reproducing, copying, or retaining, directly or indirectly, on any type of medium, by any means and in any form, any or a qualitatively or quantitatively substantial part of the content of the databases appearing on the website, in addition to the repeated and systematic extraction or reuse of insubstantial, qualitatively or quantitatively, parts of the content of the database when such operations evidently exceed the normal conditions of use of the database.
7. Limitation of liability
Europ Assistance is only obliged to act with due diligence regarding the information provided on the website. All information is provided for general purposes only and is intended to supplement users’ knowledge. In particular, information related to health issues must – under no circumstances – replace personal advice provided by a doctor. Europ Assistance shall not be held liable for any interpretation by a user of the information contained on the website, nor for the consequences of its use. Europ Assistance, its directors, employees, and its agents or correspondents shall in no event be liable, for any reason whatsoever, contractual or otherwise, for any damage you may suffer after accessing, visiting, or using this website, except in case of fraud or gross negligence on their part. Europ Assistance shall not be responsible for the consequences of errors, or for the results or decisions that may be obtained or made using the information included on the website. Users are solely responsible for the use they make of the information provided herein.
Privacy notice update: May 2026