Legal notice and privacy
1. DEFINITIONS AND GENERAL TERMS OF USE
By using this website, you acknowledge your agreement to the following conditions of use without limitation or qualification.
The terms “Website” and “Site” refer to this web site as published by Europ Assistance S.A.S. (hereinafter referred to as “Europ Assistance”) in addition to all the information and material included in the Website. Some Website sections or pages set out additional general terms and conditions, which complete these General Terms of Use. In the event of any conflict, the additional general terms and conditions shall prevail over the General Terms of Use as far as these sections or pages are concerned.
This Site also includes links to other third party websites. Links to this Site may also be included in third party websites. Europ Assistance shall not be liable in any way whatsoever for the information or material found on a website linked to this Site. By creating a link to a third party website or by allowing a third party to include a link to this Website, Europ Assistance does not approve or recommend any product or service offered on the third party’s website. Europ Assistance expresses no implicit or explicit appreciation as to the accuracy and/or quality of the information which may be found, directly or indirectly, on any third party website or as far as the reliability or worthiness of this third party.
The content of this Website is subject to amendments. Some of the products and services are not available in all geographical areas. Subscription to a product or service may be subject to the approval of Europ Assistance or its subsidiary or related entity concerned.
The persons who access, visit or use this Website must ensure that the law of their own country authorizes them to access the information or must refrain from accessing, visiting and/or using the Website.
2. WEBSITE CONTENT AND MATERIAL
Offers are only made and may only be taken into consideration if they are legal and authorized under the applicable law. Furthermore, service offers are restricted to the countries or jurisdictions which are explicitly mentioned on the Website and may not be taken into consideration by persons visiting, accessing or using the Website from another country or jurisdiction.
The information and material contained in this Website are not intended to provide advice or recommendations. Europ Assistance makes appropriate effort to verify and update the information and material on this Website on a regular basis and assess the credibility and trustworthiness of their sources. As a result, the information and material displayed in this Website is subject to modification or change without notice.
Notwithstanding the foregoing, Europ Assistance cannot guarantee in any way whatsoever that the information and material included or referred to in this Website is accurate, relevant, complete, up-to-date or appropriate and does not provide any guarantees with regard to the credibility or trustworthiness of its sources. To the fullest extent permissible under applicable law, the materials on this website are provided “as is” and without any warranty of any kind either expressed or implied. Europ Assistance is not responsible or liable to you or anyone else for any damages whatsoever arising out of or in connection with the Website or its content, including your ability or inability to use the Website, decisions made based on its content, errors or omissions, or unauthorized use.
3. INTELLECTUAL PROPERTY
The information and material contained in this Website are protected by intellectual property rights held by Europ Assistance or used with authorization. All intellectual and industrial property rights are reserved exclusively to Europ Assistance and its possible third-party licensors.
This information and material may be consulted and printed solely for your strictly personal use, provided that you do not alter or remove any legal notices. Any reproduction, distribution, modification, or commercial use without prior written approval is strictly prohibited. It is also forbidden to create a deep link to this Site without prior written authorization.
4. TRADEMARKS AND COPYRIGHT
Unless otherwise specified, all trademarks, logos, designs, icons or graphics used in this Website are the property of Europ Assistance or its partners. Any reproduction without prior authorization is prohibited. All information on this Website is protected under applicable copyright laws of Canada and/or France.
5. DATABASES
In accordance with applicable law, Europ Assistance is the producer and owner of all or part of the databases comprising this Website.
By accessing this Website, you acknowledge that database content is legally protected and that any extraction, reuse, or reproduction beyond normal use is strictly prohibited.
6. LIMITATION OF LIABILITY
Europ Assistance is only bound to act with diligence in respect of the information made available on the Website. All information is provided for general purposes only. In particular, health-related content does not replace professional medical advice.
Europ Assistance shall not be held liable for any use or interpretation of the information, nor for any damages resulting from access to or use of the Website, except in cases of fraud or serious misconduct. Users are solely responsible for their use of the information.
7. FORCE MAJEURE
We shall not be liable for any failure or delay resulting from events beyond our reasonable control, including strikes, system failures, fire, explosion, accidents, insurrection or war.
8. GOVERNING LAW
These General Terms of Use shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, without prejudice to Europ Assistance’s right to refer the matter to another competent jurisdiction if applicable.
9. SEVERABILITY AND AMENDMENTS
If any provision is deemed unenforceable, the remaining provisions shall remain in force. This agreement is subject to any other agreement you may have with Europ Assistance or its related entities. Europ Assistance may amend these General Terms of Use at any time without prior notice.
Credits
Conception and design of the website: Europ Assistance
Editorial conception: Europ Assistance
Updated on May 2026