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New Zealand
In an emergency, our travellers’ health and wellbeing are our top priority. For medical and travel emergencies experienced on a traveller’s journey, Redion provides 24/7 assistance.
Phone: +64 9 872 5019
Email: assistance.nz@redion.com
For service and support needs, including product inquiries and troubleshooting, our dedicated support team can help.
Phone: +64 800 444 120
Email: enquiries.nz@redion.com
For claim needs and assistance, our dedicated team can walk you through the process.
Phone: +64 800 444 120
Email: claims.nz@redion.com
At Redion, our customers are at the heart of everything we do. We’re committed to supporting you with empathy, fairness, and care.
If something hasn’t gone to plan, we want to hear about it. Your feedback helps us improve and ensures we continue to deliver the service you expect.
Our Complaints Policy explains how you can make a complaint and what you can expect from us. We aim to make the complaints process as smooth as possible by being accessible, responsive, and transparent. Reach out to us on the below contacts or read more about our complaints policy.
Phone: +64 800 444 120
Email: complaints.nz@redion.com
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