Privacy notice update: May 2026
Redion appreciates your visit to this website and your interest in our services and products. We care about your privacy and we want you to feel comfortable visiting our site.
This privacy notice applies to any information obtained by Redion through your use of the Redion website.
This privacy notice explains how and what type of personal data may be collected, processed and used during and, following your visit to the Redion website, why it is collected, with whom it is shared and your rights in this regard.
This privacy notice may be updated from time to time and we invite you to read it carefully.
Europ Assistance Hong Kong Limited, with registered office at Unit 1001-08, 10/F, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong, acts as data controller of all personal data collected via this Website.
A data controller is the individual or legal person who controls and is responsible for keeping and using personal data.
Redion has developed this privacy notice to describe how and what type of data may be collected from you as users of the Redion website and the purposes for which Redion may process your personal data.
For more details about how Redion processes personal data, we invite you to consult our general public privacy policy.
When processing your personal data, Redion applies the following principles and we ensure your personal data is:
Depending on the interaction you may have with us, we may collect during your visit the following personal data:
As a visitor or user of Redion website, you are informed that Redion may process your personal data for the following purposes:
If you apply to our career opportunities, Redion will process your personal data (Identity, contact details, CV) to assess your job application and will share it with relevant managers, HR and recruitment teams. The legal basis for this processing is to process your application in order to undertake the steps prior to concluding an employment contract with you. To this end, your personal data will be kept for 6 months after our last contact. You will find more information on our Career website.
The data you share with Redion (Identity, contact details, professional life data) will be used to evaluate your application to join us as a partner and will be shared with the relevant business lines of Redion. The legal basis for implementing the data processing is to process your request in order to undertake the steps prior to the conclusion of a partnership agreement with your company.
In order to manage and respond to your requests for information, you consent to the data you provide being shared with Redion communication team and its communication supplier. To this end, your personal data will be kept for 7 years or as and when necessary.
As part of our legal obligations to prevent money laundering, comply with international sanctions regulation, and mitigate counter-terrorism financing risks, Redion may use and analyze individuals’ personal data to establish profile and assess risks of money laundering, international sanctions breaches, and terrorism financing. These activities are carried out in accordance with the Anti-Money Laundering and Counter-Terrorist Financing Ordinance and applicable Hong Kong regulations.
When filing a claim, individuals’ personal data (including sensitive data) may also be used to prevent, detect and/or investigate potential fraudulent or abusive behaviors or/and prevent irregularities, e.g. fraudulent exaggeration of claims, fake claims, checking identity….
The fight against fraud is carried out in the legitimate interest of Redion, but also for the protection of the insured community. In the event of proven fraud, Redion may initiate criminal proceedings and implement relevant measures to protect its interests and the interests of its customers. For this purpose, personal data may be shared, only when strictly necessary, with specialized third-party providers (such as fraud detection service providers, investigative agencies, and other relevant partners) bound by confidentiality and data protection obligations.
Your personal data collected through this website will be kept for the time determined on the basis of the following criteria:
Redion may share your data in relation to the management of its activity and website exclusively with the relevant:
Your personal data may be processed both inside and outside Hong Kong.
If we transfer personal data from Hong Kong to a place outside Hong Kong, we will do so in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”), and, where applicable, section 33 of the PDPO when it comes into force. We will only transfer personal data outside Hong Kong where a lawful basis under the PDPO applies and appropriate safeguards are in place. This may include, for example, where: (i) we have taken all reasonable precautions and exercised due diligence to ensure that the personal data will be protected to a standard substantially similar to that required under the PDPO, including through contractual or other safeguards; (ii) you have given your prescribed consent to the transfer after being informed of the purpose of the transfer and the classes of transferees; (iii) the transfer is necessary for the performance of a contract to which you are a party, or is necessary for your benefit; or(iv) another exemption or permitted circumstance under the PDPO applies.
Where appropriate, we implement safeguards (such as contractual protections) to protect your personal data transferred outside Hong Kong.
Redion has implemented appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.
You can exercise the following rights in respect to your personal data:
A data breach is a security incident leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of personal data (e.g. unauthorized disclosure of customers’ or employees’ personal data). If you become aware of a potential data breach please contact our Data Privacy Officer at compliance.hk@europ-assistance.com.hk
If you feel that Redion has not addressed properly your data protection request, you have the right to lodge a complaint to a supervisory authority. For these purposes, you can contact the competent supervisory authority of your country of residence or the Office of the Privacy Commissioner for Personal Data, Hong Kong www.pcpd.org.hk
Cookies are small text files stored on your device when you visit a website. They are used to ensure the website functions properly, to remember certain user preferences, and, where applicable, to help analyse how the website is used.
Cookies may be placed directly by Redion (first‑party cookies) or by service providers acting on our behalf (third‑party cookies).
On this website, cookies are used solely for technical and audience measurement purposes, as detailed below.
Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of the website. They enable core functionalities such as language selection and basic technical configuration.
These cookies are automatically set and cannot be disabled, as the website would not function correctly without them. They do not store information allowing the direct identification of users.
Cookie name | Cookie provider | Type | Purpose |
pll_language | www.Redion.com | First‑party | Stores the user’s language preference |
stg_last_interaction | www.Redion.com | First‑party | Technical cookie used by Piwik PRO Tag Manager to manage interactions |
stg_returning_visitor | www.Redion.com | First‑party | Determines whether a visitor is new or returning for technical and configuration purposes |
Analytics Cookies (subject to your consent)
Analytics cookies are used to collect aggregated information about how visitors interact with the website, such as pages visited, time spent on the site or traffic sources.
These insights help us understand website usage and improve its performance and content.
Analytics cookies are only placed if you explicitly consent via the cookie banner. If you refuse these cookies, no audience measurement data will be collected.
Cookie name | Cookie provider | Type | Purpose |
_pk_id.* | www.Redion.com | First‑party | Stores a unique visitor ID used for audience measurement |
_pk_ses.* | www.Redion.com | First‑party | Used to temporarily store session data for analytics purposes |
stg_traffic_source_* | www.Redion.com | First‑party | Identifies the source of website traffic for analytics reporting |
Managing your cookie choices
You can manage your preferences for analytics cookies at any time using the cookie banner displayed on the website.
In addition, most web browsers allow you to control cookies through their settings, including deleting existing cookies or blocking new ones. Please note that restricting certain cookies may impact your browsing experience.
Further information on how we process personal data is available in this Web Privacy Notice.
Privacy notice update: May 2026
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