Vision and values
At Redion, formerly Europ Assistance and Generali Employee Benefits, our purpose is to help people make the most of every moment. We are there when it matters most — genuinely, practically, humanly.
Our vision is to be the world’s premier care partner, delivering excellence through quality and innovation.
Caring is the foundation of everything we do. That’s what CARE means in partnership: collaborative, agile, reliable, and expert. Because when you live, we care.
Vision
Our vision is to be the world’s premier care partner—delivering excellence through quality and innovation. We prove this every day by showing up when it matters most, with care people can trust and solutions that simply work.
We want our people to feel proud of who we are, what we do, and how we do it. We listen closely to what worries our customers, then act fast with clear, easy‑to‑use solutions. Thanks to our global reach, we anticipate needs, adapt to change, and deliver reliable, seamless care wherever life takes them.
Mission
From distress to relief anytime, anywhere
For over 60 years, Redion, formerly Europ Assistance and Generali Employee Benefits, has been supporting people and protecting lives around the world. Our mission—our DNA—has never changed. It’s a purpose we’re proud of, and one we live every day.
We’re a care business, powered by people. We’re here to make life easier—bringing relief in stressful moments, and comfort, safety, and peace of mind in everyday life.
Values
Caring
is the foundation of everything we do.
Collaborative
We co-design with you. Joint roadmaps, shared insights, solutions built around how you actually operate - not standard products forced into your reality.
Agile
We move with you. Fast response when markets shift, rapid adaptation when your needs change. We don't dictate the pace — we match yours.
Reliable
We own every commitment, at every level. Every SLA, every promise, every escalation — we follow through. You can build your own client relationships on top of ours.
Experts
60 years of operational depth, combined with deep insurance technical expertise. We solve complex problems that pure-digital players and smaller operators cannot.
We adhere to top ethical standards
Our Code of Conduct, inherited from the Generali Group, is our guide to doing the right thing. Our Code sets ethical expectations of everybody working for, or on behalf of, Generali all around the world.
Having a common set of Values and clear ethical expectations in our Code helps us to make choices in a consistent way and enables our workplace to continue to be an environment where frankness, openness and candour can be relied upon. When anyone is faced with an ethical dilemma, our Values and our Code will guide them.
Our managers are expected to be role models for our Code and to make their teams feel comfortable asking questions about whether certain behavior or business proposals are in line with our Values and the principles of our Code. In addition, online and instructor led training programs coupled with a comprehensive communications program ensure that all our employees are fully aware of the importance of our Code and their responsibilities to speak up if they have any concerns.
Everyone is encouraged to voice concerns or ask for clarification on any aspect of our Code. To facilitate this we have both local and Group level reporting channels available for people to report any concerns in all of the countries we operate in (including https://generali.whispli.com/speakup). Confidentiality is guaranteed and we have zero tolerance for any form of retaliation.
Learn more about our process on managing reported concerns here.
Our Group is committed to conducting business ethically, responsibly and sustainably across its entire value chain. We believe that long‑term, sustainable performance is built through strong and trust‑based partnerships.
Our Ethical Code of Conduct for Suppliers sets out the principles that guide our relationships with suppliers worldwide, including business integrity, respect for human rights, fair working conditions, environmental protection and compliance with applicable laws.
By embracing this Code, we invite our suppliers to work with us in a spirit of transparency, trust and continuous improvement, and to contribute together to sustainable value creation aligned with our values and international standards.
As set forth in the 2088 EU regulation , art. 5: “Financial market participants and financial advisers shall include in their remuneration policies information on how those policies are consistent with the integration of sustainability risks, and shall publish that information on their websites”.
- Redion is part of the Generali Group.
- Generali pursues long-term growth, integrating sustainability into the core business and acting as Lifetime Partner to the stakeholders.
- The sustainability commitments are a pillar of Generali business priorities, fully embedded in the Group remuneration policy and incentives system linked to long term sustainable value creation.
- The Group Executives incentives system is based on a meritocratic approach and a multi-year framework, with a combination of annual cash variable remuneration and deferred share based variable remuneration, integrating sustainability/ESG* strategic objectives based on Generali’s 2021 and climate strategy goals, already disclosed to the market:
- at least 20% of top managers annual cash variable remuneration is linked to ESG* goals & KPIs related to specific perspectives: People (eg. Diversity & Inclusion index), Brand & Lifetime Partners (eg. relationship Net Promoter Score) and Sustainability (eg. % green and sustainable investments growth; % green and social products growth, social community development through The Human Safety Net);
- the deferred share based variable remuneration strengthen the link with long term sustainable value creation.
- The Group remuneration policy considers the integration of sustainability risks in the investment decision-making processes, containing also specific references to Group internal regulations governing sustainability risks within investment decisions.
- The continuous improvement of the link between sustainability and remuneration is a primary goal of our Group.
* ESG: Environmental Social Governance
Read more on countries’ sites:
- United States (Redion in United States)
- France (Redion in France)
- Italy (Redion in Italy)
- Spain (Redion in Spain)
What does You Live, We Care mean?
Europ Assistance Group CEO shares the significance behind our moto.
