Australia - FAQs

Skip to content

Our site is undergoing scheduled maintenance. If you’re experiencing issues, please refresh the page or try again later. If you’re a customer and need help, our Redion Assistance team is available 24/7 at +612 9333 3977.

Before your trip, check the latest government advice for any travel alerts for your destination. See alerts here

The Group
Travel
Business Partners
- Travel partners
News & insights
Careers

The Group
Travel
Business Partners
- Travel partners
News & insights
Careers

This content is password-protected. To view it, please enter the password below.

Password:

Redion, formerly Europ Assistance is a global leader in assistance and travel insurance. We support customers in over 200 countries and territories with an extensive network of approved providers, through a range of services:travel insurance & medical assistance, roadside & mobility assistance, home & living, health, senior care, and concierge services. Founded in 1963, Redion, the pioneer of the assistance service concept, and part of the Generali Group.

The Group

About us
Vision and values
Governance
Where we are
Sustainability
Diversity, equity and inclusion

Consumer services

Travel

Business partners

Working with us
Travel partners

News & insights

News
Barometers
Publications

Careers

Contact us

Policies & Procedures

Web : John Brightman
Web Privacy Notice
Terms of use
Accessibility

We use reasonable efforts to provide accurate and up to date information. However, mistakes may still occur from time to time and we cannot guarantee that this website is free from any errors, inaccuracies or omissions.

This insurance is underwritten by the insurer Europ Assistance Australia Pty Ltd (EAA) ABN 71140219594, AFSL 552106.

Any product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product.