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Stories from Europ Assistance’s global care network

When travel takes an unexpected turn, we step in

When you’re planning a trip, the excitement of adventure should take centre stage, not the “what ifs.” But if those “what ifs come true far from home, travel insurance can make all the difference.

Our 24/7 Medical and Travel Emergencies (M.A.T.E) team has heard it all: broken bones, sudden illnesses, emergency evacuations, and more cases of gastro than we could ever count.

Behind every call is a traveller who needed a helping hand. Take a look at some of the unbelievable, but true stories from travellers we’ve helped along the way.

True Claims Stories

A high‑speed snowy collision results in an unexpected journey home  

When the trip of a lifetime turns into a Greek tragedy!

From eye infection to air evacuation – how quick action resulted in a happy ending.

A high‑speed snowy collision results in an unexpected journey home  

When the trip of a lifetime turns into a Greek tragedy!

From eye infection to air evacuation – how quick action resulted in a happy ending.

How we take care of you

Feeling healthy now? Great — but what if you get injured or fall sick abroad?
 We help reduce the stress (and cost) of medical or dental emergencies.
We assist with:

  • Doctor or hospital visits
  • Medication
  • Diagnostic tests
  • Emergency dental treatment

Plans derailed before you even leave?
We help protect the trip you worked hard for.
We assist with:

  • Sudden illness or injury
  • A family emergency
  • Travel companion unable to travel
  • Unexpected events outside your control

From cameras to laptops, sports gear to everyday essentials — we help cover your valuables.
We assist when:

  • Bags are delayed
  • Tech or documents are stolen
  • Airlines lose your gear

When every minute counts, knowing where to go — and how to get there — matters.
We coordinate:

  • Ambulance transfers
  • Hospital-to-hospital transport
  • Medical evacuations
  • Repatriation home

+1.3m

travellers

Assisting travellers in need every year, globally

3,000

travellers

protected

5,000+

claims supported

travellers

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