Redion in New Zealand
Redion in New Zealand delivers trusted care when it matters most. Through partnerships with some of Australia's leading travel brands, we provide travel insurance and assistance solutions to travellers across New Zealand. Backed by teams in Auckland, Brisbane, Sydney, and Kuala Lumpur, a global network spanning more than 190 countries, and 24/7 in-house support from doctors, registered nurses and assistance specialists, we're by your side - always ready, always on. From a lost bag to a medical emergency overseas, we're ready when the unexpected happens.
Our New Zealand footprint
Redion is building one of New Zealand’s leading travel insurance and assistance providers by combining more than 60 years of global expertise with deep local knowledge and customer care.
In 2025, we assisted more than 1.3 million New Zealand and Australian travellers, through the help of our 24/7 in-house medical assistance team.
Redion’s growth is driven by our commitment to delivering exceptional customer care experiences, service excellence, and governance. Our growth in the New Zealand market was driven by a significant strategic partnership in 2024, becoming the global white-label provider of travel insurance products for Flight Centre Travel Group.
Redion has been awarded an A+ (Superior) Financial Strength Rating and “aa-” Long-Term Issuer Credit Rating by AM Best, reflecting the strength and stability of its business.
Supported by an experienced Board and Executive Leadership Team, Redion benefits from strong strategic oversight, clear accountability and responsible decision making across the business.
Key Stats and Figures
1.3 million
travellers assisted
in 2025
190+
countries covered
worldwide
4,500+
medical facilities and doctors
in our global network
200+
caring experts
24/7
access to registered nurses and doctors
86%
employee engagement score
above global benchmark
The world's first
assistance provider
CARE in Action
Step inside our medical network and see how we bring travellers home both quickly and safely
Jaime was holidaying in Japan when a snowboarding accident left her with a broken coccyx. She shares how our in-house medical team supported her and coordinated her journey home to Melbourne, Australia.
By your side. Always ready. Always on.
Partnering with business to support New Zealanders on their travels
Redion partners with a number of brands locally to provide travel insurance products to New Zealanders on their overseas and domestic travel.
Interested in partnering with a leader in travel insurance and assistance?
Awards & Recognition
We’ve been dedicated to designing and delivering comprehensive travel insurance that travellers can rely on. Along the way, we’ve received industry recognition recognising our commitment to New Zealand travellers. Our strength is also reflected in our A+ (Superior) Financial Strength Rating, and an “aa-” Long-Term Issuer Credit Rating, from AM Best, one of the world’s leading insurance rating agencies.
Career Opportunities: are you interested in a career at Redion in New Zealand?
At Redion, we love working with passionate, hard-working people who care. You can learn about Redion career opportunities here.
Explore open roles